• FAQ Rome Ciampino

    Answers to your questions

    We have gathered for you the most frequently asked questions and answers, to help you easily find useful information about Rome Ciampino Smart Hotel. Here you can find everything you need to know to organize your stay with us.

How does check-in work?

Here's how check-in works at the Rome Ciampino Smart Hotel: after completing the reservation, we'll send you a link to start online check-in. Click on that link as soon as you receive it to register yourself and any accompanying travelers! Once you've done, check-in is completed. You will only need your PIN code To access to the building and to your room, : we will send it to you via e-mail on the day of your arrival. With this code, you will be able to enter and leave you room as you please: no queue at the front desk, no risk of losing the key card, and no charge for late check-in.

How can I request an early check-in?

You can request early check-in during your digital registration! If it's possible to accommodate your request, you'll receive a confirmation message on the day of your arrival.

How does check-out work?

Since everything has already been prepaid and there are no keys to return, you won't have to do anything, you'll simply receive the receipt or invoice in the email you provided at the time of booking.

How can I request a late check-out?

Contact our Guest Experience team, they'll check if it's possible to give you some extra time. It all depends on how many guests are arriving and departing on the day of your departure.

If there's no one at the front desk, who can I contact to for any questions or concerns?

Our assistance is available 24/7 via phone at +39 06 3209 2891 or on Whatsapp at +39 378 305 9680

How often do housekeeping clean the rooms?

Daily cleaning room. If you prefer not to be bothered, you can always use the "Do Not Disturb" sign available in each room.

Can I have a snack at the hotel?

Of course! Inside our property, you will find convenient vending machines available 24 hours, every day , 365 days a year.

Are there any restaurants close to the property?

For sure! You will find many restaurants close by, here's some suggestions: Il Marchese del Grillo, Kruddogo Officine del Pesce, Iniqua Bistot, Rollinho Sushi Fusion.

How far is the train station?

Ciampino FS Station is only a 2-minute walk from the property.

How do I get to Ciampino Airport?

From Ciampino FS Station, you can reach Ciampino Airport by bus in about 10 minutes, buying the ticket directly inside the station for only €1.20.

How do I get to Rome Termini Station?

The average travel time by train from Ciampino to Roma Termini is 15 minutes to cover 13 km. There are typically 76 trains per day, and the fastest train from Ciampino to Roma Termini takes 11 minutes. You can purchase tickets starting from €1.50 by booking in advance. We remind you that the station is only a 2-minute walk from the property.
Additionally, with the Ciampino Airlink, the new combined train + bus service, for only €2.70 you can travel between Rome Termini and the Terminal of Rome's second airport quickly, avoiding traffic.

Is there a laundry service at your hotel?

We don't have a laundry service, but there's a coin-operated laundry right outside the hotel! Convenient, isn't it?

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